Category: Human resources management

The Service Consultant: A Key Member of the Service Department

Posted on by Jadrino Huot

The service consultant plays a key role in every new-car dealership and motor vehicle repair shop. He serves as the main intermediary between customers who require maintenance or repair services and the shop team.Conseiller_technique

In most cases the service consultants is the first point of contact in the service department. The employee filling this role must be professional and courteous at all times. A strong knowledge base of vehicle mechanical systems is also required in order to help customers make informed decisions based on their specific needs. The service consultant must possess first-hand knowledge of the manufacturer warranty policies, maintenance requirements, and promotional campaigns.   Continue reading “The Service Consultant: A Key Member of the Service Department” →

Are Your Employees Always Productive?

Posted on by Jadrino Huot

ProductiviteManagers dream of seeing their employees produce at maximum levels during every working hour, but motivation and efficiency tend to fluctuate, destroying this fantasy. Here are five handy tips to help optimize team performance without running your employees into the ground.

– Set objectives: Individualized professional development plans are amazingly efficient. They allow managers to create detailed, documented, short, medium and long-term paths for each employee.

– Provide continuous feedback: Plan at least one monthly meeting to follow up on the individual development plan. This is the ideal setting to make adjustments or provide the positive feedback that will virtually guarantee the success of the plan. Continue reading “Are Your Employees Always Productive?” →

Your employees are the Image of your dealership!

Posted on by Jadrino Huot

Employees are a crucial component of the dealership’s image. They are as important as the products and services offered, the interior and exterior facilities, as well as the company logos and brand.11010567_s

Clear guidelines must be in place to this effect to insure that they are followed by everyone. First impressions (the most important), opinions and perceptions that customers have in regard to a business are often impacted by frontline personnel, as they are the initial point of contact for both regular and new customers. Although appearance and dress codes are important, attitude must be a key part of the welcoming process. Continue reading “Your employees are the Image of your dealership!” →

The Financial Impact of Efficient Human Resource Management

Posted on by Jadrino Huot

Successful businesses excel in the management and leveraging of their human resource assets, although the positive financial impact associated with these management practices are often underrated.   Investissement_RH

The efficient management of human resources is essential in today’s competitive environment. Businesses must develop and implement innovative and effective human resource management policies and practices to attract and retain the best and brightest employees and raise their level of performance.

Economic value is often limited to balance sheets and assets.

Continue reading “The Financial Impact of Efficient Human Resource Management” →

Fixed Wage or Commission: Where Do You Draw the Line?

Posted on by Jadrino Huot

Financial compensation is an important motivating factor for automotive industry salespeople, as it has a direct influence on their performance. So, where should the line be drawn between fixed and commission-based wages?Commissions

Several variables need to be weighed before finding the right formula. Studying the various formulas used by competitors in the local market is a good starting point. The next step consists of finding the right balance between a reasonable base salary and commission structure that will motivate salespeople to reach, and even surpass their sales objectives. Continue reading “Fixed Wage or Commission: Where Do You Draw the Line?” →