A smashing 39th edition for the CETEMMM Meritas Gala

Posted on 11 June 202516 June 2025 by Sophie Ginoux

More than 360 people, including 74 deserving students, attended the annual Gala of the Montreal Motorized Equipment Education Committee on June 3rd in the Montreal Old Port.

To renew and to develop itself is not something every organization can achieve. However, this is the case for the CETEMMM, which brings together eight automotive schools in Greater Montreal, as well as industry partners such as Auto-jobs. Indeed, the CETEMMM increases its visibility each year and its key role as an intermediary between schools and companies which hire new graduates in mechanics, bodywork, industrial painting or service. Continue reading “A smashing 39th edition for the CETEMMM Meritas Gala” →

The Service Consultant: A Key Member of the Service Department

Posted on 24 June 201524 June 2015 by Jadrino Huot

The service consultant plays a key role in every new-car dealership and motor vehicle repair shop. He serves as the main intermediary between customers who require maintenance or repair services and the shop team. Conseiller_technique

In most cases the service consultants is the first point of contact in the service department. The employee filling this role must be professional and courteous at all times. A strong knowledge base of vehicle mechanical systems is also required in order to help customers make informed decisions based on their specific needs. The service consultant must possess first-hand knowledge of the manufacturer warranty policies, maintenance requirements, and promotional campaigns. Continue reading “The Service Consultant: A Key Member of the Service Department” →

Flexible Service Designed to Retain Customers

Posted on 15 July 201430 March 2015 by Jadrino Huot

Unforeseen events and emergencies are part of the everyday business environment. Even the most efficient customer service department will experience these inconveniences. This is why your employees need to have the latitude to deal with these matters to the satisfaction of your customers.

Missing parts, additional delays, or an unreturned call caused by a misplaced note can be major sources of aggravation for your customers. Even the most loyal customer may one day pick up and visit your competitor, or hurt your business through negative word of mouth. These situations needs to be dealt with immediately. But how? Continue reading “Flexible Service Designed to Retain Customers” →