Corporate Culture and Customer Service: Our Best Advice

Customer satisfaction is the driving force behind commercial success and long-term sustainability in the automotive sector. And the workplace culture you establish plays a major role in achieving that.

In the highly competitive world of automotive repair and maintenance, core values such as honesty, reliability, and customer satisfaction contribute to a positive culture that fosters trust and confidence, both of which are essential for customer loyalty. Continue reading “Corporate Culture and Customer Service: Our Best Advice”

5 Ways to Strengthen Your Company Culture Internally

Attracting and retaining talent in your shop, while also enhancing your brand image and revenue, starts with building a strong company culture.

Developing such a culture doesn’t happen overnight. But by putting the right elements in place, managers and owners in the automotive repair and maintenance industry can stand out as employers of choice while boosting both productivity and employee engagement.

So what are employees in the industry looking for? Continue reading “5 Ways to Strengthen Your Company Culture Internally”

Corporate culture in the automotive sector

Auto repair shop team

Whether in a small garage or across a chain of shops, corporate culture is at the heart of success and growth. An expert shares his perspective on the subject.

Jim Saeli, a seasoned inspector, trainer, and speaker, explains: “My experience has taught me that nothing is more important than shop culture. If your shop culture is strong, chances are your business is doing well. If it isn’t, then it may be time to focus on this crucial element to make your shop profitable.”

Other experts share the same perspective.. According to North American studies, more than 70 % of workers believe that corporate culture influences their engagement and job satisfaction.

On the other hand, according to Sales Group AI, 92 % of customers are satisfied with a company that has a strong culture of customer service.

Corporate culture is therefore a driver of success, both for business and for management. But how is it defined in the automotive sector? Continue reading “Corporate culture in the automotive sector”

Team Building: 21st Century Tool

”Team Building” is all the rage these days, but what does it really mean? Generally speaking, it has to do with consolidating or strengthening the work team. In most cases it consists of an event that a company organizes in order to strengthen bonds and motivate team members. These days, organizations are constantly searching for ways to motivate their troops and unleash the creativity of their human resources, who are both the heart and soul of every orgaMécaniciennization. There is a growing trend towards hiring outside resources to launch team-building sessions. The terms burnout, depression, anxiety and absenteeism are unfortunately too common in today’s workplace. These issues are a major expense for employers, which is why there are specialists in this field who are working on solutions to help improve the performance of individual workers.

Sport as a Source of Motivation

Obviously, there are a number of different team-building activities to choose from. It can be as simple as a meal at a restaurant, or a week of workshops and conferences. Certain businesses offer services that are designed to change the daily habits and lifestyle of employees. By taking up different sports-related challenges, employees will raise their overall performance and efficiency, and be in better physical condition. What’s more, team spirit will be strengthened by the new climate of support and collaboration that was put in place to meet the challenges. Your business will profit from this new level of employee commitment which will also be attractive for any new employees you wish to recruit as they will be more than willing to adhere to this new business culture.

A Concept Which has Evolved

Team building, which became popular in the 80’s, was based on studies performed in the 60’s. The objective consisted of strengthening the ties that unite team members in order to improve their overall efficiency. If you aren’t quite convinced of the benefits of team building, here are a few that may influence your opinion:

  • Better work climate
  • Personal development
  • Improved motivation
  • Stronger commitment
  • Better communication between team members
  • Closer ties among team members
  • Clearer objectives
  • Improved efficiency
  • Better understanding and appreciation of fellow employees
  • Better awareness of personal and team potential

A Variety of Choices

Here are a number of ways to implement team-building activities in your business: A number of employers turn to the arts, theatre, painting or movies. Others will use role play, improvisation exercises, go-kart or other racing, outdoor survival, circus training, cooking lessons, etc. The choice of activities to use with your team members is unlimited!