Call Center Agent (BDC Service) - Laval

Are you passionate about the automotive industry? Olivier Mazda Laval is looking for a Service BDC Call Center Agent to join its existing team.

Your responsibilities will include scheduling appointments for the after-sales service department, selling mechanical maintenance and detailing services, conducting daily and after-sales follow-ups with our customers, and performing all other related duties.

Requirements:

- Experience in the automotive industry (mandatory);
- Previous telephone/customer call experience (mandatory);
- Bilingualism required in order to communicate with English-speaking customers and adequately meet their needs;
- Strong customer service skills;
- Excellent written French skills for drafting emails to customers;
- Autonomous, organizational skills, and the ability to manage priorities effectively.

Benefits:

- Employee referral program;
- Group insurance plan;
- Dental insurance;
- Medical and paramedical expense insurance;
- Travel insurance;
- Employee assistance program;
- Long-service recognition gifts;
- Onsite parking;
- Ongoing training;
- Company events;
- Supportive management team;
- Dynamic team environment.

Remarks:

- A flexible schedule that allows you to finish at 12:00 p.m. on Fridays;
- Telemedicine access with the ability to consult a healthcare professional 24/7;
- A welcoming, stimulating, dynamic, and collaborative work environment;
- Opportunities for advancement within the company and throughout our dealership group;
- Employee pricing in the sales and service departments across all dealerships within the group.

Interested in the position we offer? We invite you to apply online through Auto-jobs.ca and join our big family! Become an Olivier! Only selected candidates will be contacted.

Internal Reference: 34250.