Renewal Coordinator

About Subaru Rive-Nord:

Located in the heart of the Lower Laurentians, Subaru Rive-Nord stands out for its exceptional customer service, passionate team and commitment to quality. We offer a dynamic, modern and growth-oriented work environment where every team member directly contributes to the Subaru customer experience.

Position summary:

We are looking for a motivated, organized and customer-focused individual to fill the position of Renewal Coordinator.

In this role, you will play an essential part in customer retention, proactively managing lease and financing renewals, and creating opportunities for the sales department. You will be the first point of contact for customers approaching the end of their contracts and will directly contribute to the dealership's overall performance.

Main responsibilities:

- Outbound calls and appointment scheduling: Make a high volume of outbound calls to customers to promote vehicle renewals and schedule appointments with the sales team;
- Customer follow-up and retention: Proactively and regularly follow up with customers whose lease or financing agreements are approaching their end dates to maximize renewal opportunities;
- Renewal administration: Prepare and send letters, emails and other communications to customers regarding contract expiration dates and renewal options;
- Lease-end coordination: Schedule vehicle inspections, coordinate lease returns and ensure proper follow-up with customers;
- Customer file analysis: Review relevant information (contract expiration dates, mileage, outstanding financing balances, vehicle values, etc.) to identify renewal opportunities;
- File management and performance tracking: Keep customer records, tracking reports, appointments and outreach results up to date;
- Collaboration with the sales team: Work closely with sales managers and advisors to facilitate renewals and maximize sales opportunities;
- Customer service: Provide a professional and personalized experience to maintain strong, trusting relationships with Subaru Rive-Nord customers.

Ideal candidate:

- Experience in customer service, sales, call centres or coordination (automotive industry experience is a significant asset);
- Excellent communication skills and confidence when speaking with customers over the phone;
- Ability to analyze basic financial information (payments, equity and residual values);
- Strong organizational skills, attention to detail and excellent priority management;
- Comfortable using computer systems, including CRM software, Activix, Excel and DMS systems;
- Positive attitude with a solution-oriented and results-driven approach;
- Ability to thrive in a dynamic, fast-paced work environment;
- Bilingualism in French and English, as approximately 35% of our customers are English-speaking.

Benefits:

- Dental insurance;
- Social activities;
- Life insurance;
- Long-term disability insurance;
- Travel insurance;
- Dynamic team;
- Supportive management;
- Company events;
- Career advancement opportunities;
- On-site parking;
- Employee assistance program.

Working conditions and additional benefits:

- Competitive base salary based on experience, plus performance-based bonuses;
- Group insurance and benefits in accordance with dealership policies;
- Comprehensive training provided;
- Career advancement opportunities within the group;
- Full-time schedule, Monday to Friday, including 1 to 2 evenings per week.

Equity, diversity and inclusion:

At Groupe Leclair, we value equity, diversity and inclusion, and believe that everyone deserves an equal opportunity to contribute to our success.

Send us your CV via Auto-jobs.ca.

We thank all applicants for their interest. Only candidates selected for the next stage of the recruitment process will be contacted.

Internal reference: 35424.