Renewal Manager

Toyota Sainte-Thérèse is looking for a Renewal Manager to join its team. If you’re passionate about automotive sales, enjoy building long-term customer relationships and are motivated by achieving results, this opportunity is for you!

In this key role, you will be responsible for developing renewal opportunities with existing customers and actively contributing to customer loyalty and retention.

Your main responsibilities:

- Follow up with customers whose lease, contract or financing term is coming to an end;
- Communicate with customers to understand their needs and future vehicle plans;
- Identify renewal opportunities and recommend solutions tailored to their needs;
- Develop and maintain trusting relationships with customers;
- Maximize renewal opportunities and contribute to achieving sales objectives;
- Provide regular and personalized customer follow-ups;
- Work closely with the Sales, Finance and Service teams to provide an exceptional customer experience;
- Maintain thorough follow-up of customer files and opportunities in the CRM;
- Participate in various strategies aimed at increasing customer loyalty and retention;
- Provide professional, personalized service that meets Toyota Sainte-Thérèse’s standards.

Profile we’re looking for:

- Relevant experience in automotive sales, vehicle renewals or customer retention;
- Experience in a management or customer development role is an asset;
- Excellent communication, negotiation and customer service skills;
- Strong entrepreneurial mindset and results-oriented approach;
- Ability to quickly build trusting relationships with customers;
- Organized, independent and detail-oriented;
- Good knowledge of computer tools and CRM systems;
- Dynamic, professional and positive attitude;
- Valid driver’s licence.

What we offer:

- Competitive salary based on your experience and skills;
- Group insurance plan;
- Ongoing training to support your professional development;
- Close-knit team where collaboration and respect are at the heart of our daily work;
- Well-established dealership where your contribution is valued and where you can build a long-term career;
- Opportunity to play a key role in customer retention and growth;
- Dynamic environment with a team passionate about the automotive industry.

Ready for the challenge?

Are you an automotive sales professional who knows how to turn a renewal opportunity into a lasting customer relationship? Toyota Sainte-Thérèse wants to meet you!

Apply today via Auto-jobs.ca.