Service Advisor

Who is the Dilawri Group?

Founded in 1985, Dilawri Group continues to build on a history of excellence as Canada's largest automotive group. Established in Quebec since 2015, the Dilawri Group has established itself as a leading destination for recognized vehicle sales and service. Our mission is to always offer a unique experience to our customers and to be a reference in the automotive industry in terms of customer service and performance.

Why work with us?

Are you up for new challenges? Are you passionate about sales and customer service? Are you looking for an opportunity to build a career with a dynamic, growing company? Do you want to work with passionate, dedicated people and learn every day? Come and join our dedicated and professional team that focuses on outstanding customer service!

What we offer:

- Weekly salary with a bonus structure based on performance;
- A dynamic and stimulating work environment;
- Job stability;
- Ongoing coaching and training
- Opportunities for career advancement and internal promotions;
- Attractive employee discounts;
- Excellent group insurance (after 3 months) - including dental, medical, life, travel, extended health, voluntary group RRSP or pension fund;
- Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner etc.);
- Vacation leave.

Main responsibilities:

- Identifying the customer’s need for maintenance and repair on the vehicle;
- Promoting packages and mechanical products;
- Performing customer service;
- Establishing a relationship of trust with customers;
- Evaluating the cost of maintenance, opening the work order with details and following up the work in progress;
- Performing related duties or requested by the Service Manager.

Required qualifications and skills:

- Relevant experience in sales and customer service;
- Experience as a service advisor (an asset);
- Ability to communicate in French and English to meet the needs of our bilingual clientele;
- Interpersonal skills, excellent customer service and a passion for sales;
- Ability to work under pressure;
- Professionalism, courtesy and neat presentation;
- Excellent interpersonal and negotiation skills;
- Organizational skills and attention to detail;
- Ability to work in a team environment to achieve common goals.

Send your CV via Auto-jobs.ca.