Service Manager (experienced)

About the role:

Our dealership on the South Shore of Montreal is looking for an experienced Service Manager to lead its mechanical operations and after-sales team.

Reporting to Regional Management, you will be responsible for ensuring department profitability, optimizing operational efficiency and maintaining the customer experience (CSI) at the highest industry standards. You will join a dynamic dealership within a major automotive group offering strong resources and a performance-driven vision.

Key responsibilities:

- Financial management and profitability: Manage the department’s daily gross profit (DOC), control expenses, reduce unproductive time and closely manage subcontractors;
- Leadership and team management: Supervise, motivate and develop the team of Service Advisors, Technicians and Clerks. Manage workforce planning and ensure completion of mandatory training;
- Operational excellence: Optimize shop workflow, prepare for peak periods (tire season) and maintain a pre-owned vehicle reconditioning cycle of less than 48 hours;
- Customer experience (CSI): Actively monitor CSI indicators, address alerts and Google reviews, and implement concrete action plans to exceed brand expectations;
- Marketing and facility management: Collaborate on monthly after-sales promotions and ensure service bays are properly maintained, clean and safe.

Profile we’re looking for:

- Experience: Proven experience as a Service Manager in a high-volume automotive dealership;
- Leadership: Excellent team management skills, with a focus on accountability, transparent communication and problem-solving;
- Business acumen: Proven understanding of Service Department financial ratios, including gross profit, efficiency, productivity and absorption rate;
- Results-oriented: Demonstrated track record of maintaining high CSI scores and effectively managing processes;
- Major asset: Knowledge of a Japanese automotive brand or experience within a large dealership group.

What we offer:

- Highly competitive compensation package (base salary + performance-based bonuses);
- Comprehensive benefits and group insurance plan;
- Demonstrator vehicle or vehicle allowance;
- Stimulating work environment with genuine opportunities for advancement within the group.

To apply:

Please submit your CV along with a brief introduction to Management via Auto-jobs.ca. All applications will be treated confidentially.