Service Manager

Job description:


We are seeking a dynamic, results-oriented Service Manager to lead our after-sales service department. The successful candidate will play a key role in driving sales growth, optimizing the customer experience, and enhancing the department’s overall performance. The service manager reports to the general manager of service.

Key responsibilities:

- Supervise Service Advisors, appointment coordinators, and valets;
- Implement effective strategies to increase sales (billable hours, recommended maintenance, cross-selling);
- Ensure an exceptional customer experience, from scheduling an appointment to vehicle delivery;
- Analyze performance metrics and implement improvement plans;
- Mentor, motivate, and develop the team;
- Maintain high standards of customer satisfaction and proactively manage complaints.

Desired qualifications:

- Significant management experience at an automotive dealership (after-sales service);
- Strong sales and business development skills;

- Excellent customer service and customer experience management skills;

- Inspirational leadership and the ability to meet and exceed goals;

- Staff management and development;

- Analytical mindset and results-oriented approach;

- Proficiency with IT tools such as Serti/Keyloops and Microsoft Office.

Key Skills:

- Results- and performance-oriented;
- Communication and leadership;
- Organizational skills and ability to manage priorities;
- Ability to solve problems quickly;
- Proactive and customer-focused approach.

What We Offer:

- Competitive salary + performance-based bonus;
- Employee benefits;
- Dynamic work environment;
- Professional development opportunities;
- Working conditions and employee benefits.

Submit your resume via Auto-jobs.ca.