Service Advisor

Join our team as a Technical Advisor!

GT Autotech is looking for a passionate and dynamic Technical Advisor to join our team.

In this role, you’ll be the first point of contact for our customers, providing them with personalized service and exceptional support.

MAIN RESPONSIBILITIES:

- Greet customers and respond to their inquiries by phone, email, or in person;
- Open and follow up on customer cases;
- Prepare and explain repair estimates and recommendations;
- Communicate with customers regarding the condition of their vehicle and the work to be performed;
- Order necessary parts from various suppliers and track orders and delivery times;
- Process transactions and manage payments;
- Collaborate with technicians to ensure effective communication between the shop and the customer;
- Use your mechanical knowledge to answer customers’ questions and address their concerns;
- Professionally track customer files and maintain an organized work environment;
- Actively contribute to improving the customer experience.

Proficiency with Gem-Car software is a plus, and bilingualism (French and English) is an advantage.

We specialize in European vehicles, such as Mercedes-Benz, Porsche, Audi, Volkswagen, BMW, and many others. A good understanding of these types of vehicles would be a valued asset.

We offer:

- A full-time, day shift position, Monday to Thursday from 8 a.m. to 5 p.m. and Fridays, from 8 a.m. to 2 p.m.;
- Two (2) weeks of summer vacation and two (2) weeks of Christmas vacation;
- An air-conditioned workshop and office;
- A performance bonus.

Join our team to provide quality service to our customers while working in a dynamic and collaborative environment! Submit your resume via Auto-jobs.ca.

Training will be provided by the business owner as well as the Gem-Car software.