Service Advisor

Mazda de Laval is currently looking for someone who is passionate about customer service and the automotive industry and ready to provide our customers with a unique experience!

As a Service Advisor, you will be responsible for:

- Welcoming customers and gathering the information required to determine their vehicle repair and maintenance needs;
- Preparing repair cost estimates and presenting clear and transparent quotes;
- Selling maintenance services based on customers’ needs while ensuring excellent customer service;
- Obtaining customer authorization before performing services;
- Opening and closing work orders;
- Creating and managing repair orders in our dealership management system;
- Coordinating workflow with Technicians and the Parts Department;
- Keeping customers informed of work progress, managing their expectations and making adjustments when necessary;
- Scheduling appointments;
- Providing excellent customer service;
- Maintaining a clean work area;
- Complying with Mazda standards and dealership policies.

Requirements:

- Minimum of 1 year of experience as an Automotive Service Advisor;
- Strong customer service and communication skills;
- Ability to explain technical information to customers in clear and easy-to-understand language;
- Bilingualism in order to communicate with English-speaking customers and properly address their needs;
- Proficiency with automotive Service Department software and order processing systems; knowledge of Serti is an asset;
- Ability to collaborate with multiple teams;
- Strong sales skills;
- Excellent organizational skills, attention to detail and the ability to manage multiple tasks in a fast-paced environment.

Benefits:

- Employee referral program;
- Dental insurance;
- Medical and paramedical coverage;
- Travel insurance;
- Employee assistance program;
- Years-of-service recognition gifts;
- Onsite parking;
- Ongoing training;
- Company events;
- Supportive and attentive management;
- Dynamic team.

Additional benefits:

- Finish at 11:30 a.m. on Fridays;
- Comprehensive group insurance plan;
- Telemedicine: access to a healthcare professional 24/7;
- A welcoming, stimulating, dynamic and collaborative work environment;
- Support to help you achieve your goals;
- Opportunities for advancement within the company or our dealership group;
- Employee pricing in the Sales, Parts and Service Departments at all dealerships within our group.

Interested in this opportunity? Apply directly online via Auto-jobs.ca!

Only selected candidates will be contacted.

Internal reference: 34903.