Fixed Operations Manager

Hyundai Sorel-Tracy is currently seeking a Fixed Operations Manager to join its existing team.

Reporting to the General Manager, the Fixed Operations Manager will be responsible for overseeing the after-sales service department in an effective and cost-efficient manner, ensuring efficient staff management, customer retention, cost control, and the achievement of objectives, all while maintaining the highest quality of work.

Summary of duties:

- Effectively oversee the service department;
- Develop strategies to improve service quality and productivity;
- Manage workflow and communication between teams;
- Optimize the performance of technicians and advisors;
- Foster collaboration between departments;
- Strengthen customer loyalty;
- Manage customer issues and find solutions;
- Maintain required reports.

Requirements:

- Minimum of 2 years of experience in a similar role;
- Fluency in French and English;
- Experience in personnel management;
- Knowledge of Serti and Keyloop software (a plus);
- Knowledge of Hyundai products (a plus);
- Excellent knowledge of automotive mechanics;
- Excellence in customer service;
- Valid driver’s license.

Benefits:

- Employee referral program;
- Dental insurance;
- Insurance for medical and paramedical expenses;
- Travel insurance;
- Employee assistance program;
- Length-of-service recognition gifts;
- On-site parking;
- Continuing education;
- Company events;
- Supportive manager;
- A dynamic team.

Notes:

- A comprehensive group insurance plan;
- Telemedicine: access to a healthcare professional 24 hours a day;
- A demo vehicle;
- A welcoming, stimulating, dynamic, and collaborative work environment;
- Support to help you achieve your goals;
- Ongoing training;
- Opportunities for advancement within the company and our dealership group;
- Employee discounts at all our group dealerships;
- Company events.

Submit your resume via Auto-jobs.ca. Please note that we will only contact selected candidates.

Internal reference: 34734.