Service Advisor

Who are we?

Volvo Cars Saint-Léonard, a member of Groupe Saint-Léonard, is a well-established company led by young, dynamic, modern and highly proactive entrepreneurs. Our vision is focused on growth, innovation and operational excellence.

We are currently looking for a passionate, customer-focused Service Advisor to join our after-sales service team.

Your mission: As the first point of contact in the service department, you will be the face of Volvo excellence and the driving force behind an exceptional customer experience.

Welcome customers with Volvo elegance – The art of the first impression:

- Embody Scandinavian hospitality from the moment customers arrive by providing a warm, personalized and reassuring welcome that immediately sets the tone for a VIP experience;
- Identify all maintenance needs through active listening, providing customers with complete peace of mind from the very first interaction.

Digitalize and simplify – A seamless service experience:

- Coordinate Drive-Thru reception using our advanced mobile applications to ensure fast, modern and seamless file creation;
- Clearly identify the customer’s specific needs in their presence to ensure complete transparency and clarity.

Provide expert advice – Become a trusted partner:

- Act as a trusted advisor by promoting Volvo manufacturer safety and maintenance standards, as well as preventive maintenance programs;
- Enhance the customer experience by recommending genuine accessories and seasonal protection products tailored to their vehicle and lifestyle.

Coordinate and communicate – Real-time transparency:

- Work closely with technicians and the workshop team to ensure deadlines are met;
- Maintain proactive and ongoing communication with customers regarding the progress of their vehicle to eliminate uncertainty;
- Elevate the delivery experience by providing excellence through to the customer’s departure;
- Provide a personalized vehicle handover and clearly explain the invoice in a transparent manner;
- Consistently strive for outstanding customer satisfaction scores (OSAT / CSI), turning every visit into long-term customer loyalty and establishing the dealership as the ultimate one-stop shop.

Profile we are looking for:

- Experience: Minimum of 3 years of experience as a Service Advisor in an automotive dealership; experience with a luxury or import brand is considered an asset;
- 100% electric vehicle experience: Strong interest in technology and a desire to stay current with advancements in electric vehicle technology;
- Comfortable with technology: Ability to work with modern mobile applications and take photos and videos; knowledge of X-Time, PBS and Google Workspace;
- Interpersonal skills: Excellent listening skills, empathy, professional communication and strong problem-solving abilities;
- Organization and attention to detail: Ability to manage multiple priorities simultaneously in a dynamic environment while maintaining a high level of accuracy;
- Languages: Proficiency in French and English, both spoken and written, to serve a diverse customer base;
- Driver’s licence: Valid driver’s licence required.

What we offer:

- Highly competitive total compensation: Attractive base salary combined with a performance and customer service bonus/commission program;
- Comprehensive benefits: Group insurance including medical, dental and vision coverage;
- Premium work environment: Modern dealership equipped with some of the best digital technologies available within the Volvo network;
- Ongoing training: Access to certified training directly through Volvo Car Canada to keep your skills at the forefront of the industry;
- Additional benefits: Opportunities for advancement.

Apply today!

Interested in this opportunity? Send us your résumé through Auto-jobs.ca.

Address: 4315 Boulevard Métropolitain E, Saint-Léonard, QC, H1R 1Z4