Service Advisor

Position: Service Advisor.

Under the Service Manager's supervision, you will serve as the primary point of contact between our customers and the repair shop. You will play a key role in the customer experience by providing professional, friendly, and efficient service.

Your daily responsibilities:

- Greet customers with a smile and gather information about their vehicle;
- Open and close work orders;
- Facilitate communication between the customer and the technician;
- Keep the customer informed throughout the repair process;
- Clearly explain repairs and costs;
- Advise customers on vehicle maintenance;
- Build a relationship of trust and maintain a high level of customer satisfaction;
- Perform any other related tasks as needed.

Qualifications:

- Good knowledge of mechanics;
- Exceptional customer service skills;
- Ability to advise customers and sell complementary services;
- Patient, calm, and a team player;
- Minimum of 2 years of experience in service sales;
- Comfortable with computers (SERTI is a plus);
- Valid driver’s licence;
- Any combination of education and experience will be considered.

What we offer:

- Day shift;
- Salary to be discussed based on experience, with a bonus plan;
- Stimulating work environment;
- Opportunities for advancement within Groupe Couture.

Ready to take on the challenge?

Submit your application via Auto-jobs.ca.