Service Advisor

Job Description

Saint-Laurent Hyundai, a dealership located in the Montreal area, is looking for a customer-focused and service-oriented Service Advisor to join our dynamic team.

Duties and Responsibilities
    • Welcome customers upon arrival, listen to their concerns, and identify their maintenance or repair needs and priorities.
    • Advise customers on technical options and provide clear, transparent repair estimates.
    • Work closely with technicians to ensure efficient scheduling of repairs and proper follow-up on service files.
    • Clearly explain completed work, timelines, and costs to customers while ensuring a high level of customer satisfaction and loyalty.
    • Ensure compliance with internal procedures, safety regulations, and Hyundai quality standards.
    • Manage service appointments and maintain proactive communication with customers throughout the repair process.

Qualifications
    • Minimum of 1 year of experience in a similar role, preferably in the automotive industry or after-sales service.
    • Strong knowledge of automotive systems, maintenance, and repair practices.
    • Excellent interpersonal and customer service skills.
    • Ability to explain technical information in a clear and understandable manner to help customers make informed decisions.
    • Strong organizational skills and the ability to work effectively in a team environment; experience with service management software is an asset.
    • Fluent in French; English is considered an asset.
    • Valid driver's license and availability to work during service department hours.

What We Offer
    • Cafeteria
    • Competitive compensation
    • Ongoing training
    • Disability insurance
    • Medical and paramedical insurance
    • Life insurance
    • Prescription drug insurance

Why Join Us?
    • A dedicated team committed to your success and customer satisfaction.
    • Professional development opportunities and ongoing training to stay up to date with the latest Hyundai technologies.
    • A stimulating work environment focused on service excellence and the values of our organization.

Responsibilities Include
    • Monitoring repair progress
    • Opening and closing repair orders
    • Scheduling appointments
    • Preparing repair cost estimates
    • Answering phone calls
    • Providing customer service
    • Following up with customers
    • Selling products and services

Ideal Candidate Profile

Experience
    • Minimum of 1 year of experience as a Service Advisor.