Service Advisor

As part of our expanding team under the Service Manager's supervision, the person will primarily coordinate the management of internal and customer appointments at the service center.

In addition to these duties, the person will welcome customers and gather the necessary information to identify and determine their vehicle’s repair and maintenance needs.

Main responsibilities:

- Open and close internal and customer work orders;
- Provide the correct information to the shop technician responsible for the vehicle;
- Communicate with the customer throughout the process to keep them informed of the progress of work being performed on their vehicle;
- Explain the nature of the work performed and all associated costs to customers;
- Build a relationship of trust with customers;
- Maintain high standards of customer satisfaction.

Requirements:

- Good knowledge of mechanics;
- Excellent customer service skills;
- Ability to suggest, recommend, and sell additional maintenance services to customers;
- Patient, calm, and a team player;
- Computer skills; proficiency in Serti is a major asset;
- Must have a valid driver’s licence.

Benefits and working conditions:

- Day shift, Monday to Friday until noon;
- Salary to be discussed based on experience, with the possibility of bonuses;
- Stimulating work environment.

Candidates interested in this challenge should submit their application via Auto-jobs.ca.