Service Advisor

Duties:



- Customer Service: Greet customers courteously in person or over the phone. Actively listen to customers to understand the vehicle’s symptoms. Create work orders with precise descriptions of the problems. Clearly explain to customers the necessary repairs and the work performed;
- Estimating and Selling Services: Prepare detailed cost estimates (parts and labor). Sell preventive maintenance and complementary services (tires, wheel alignment, etc.). Obtain customer authorization by phone or email before beginning any additional work. Explain the applicable warranties on parts and labor
- Workshop Coordination and Monitoring: Schedule appointments based on the workshop’s capacity. Forward accurate repair orders to the team of mechanics. Monitor the progress of work to meet the deadlines promised to the customer. Serve as a liaison between technicians and the customer in the event of technical complications;
- Administration and Billing: Close out work orders and prepare the final invoice. Collect payments from customers upon vehicle delivery. Process warranty claims (manufacturer or extended).

Desired profile:

- Experience: Minimum of 2 years of experience in similar roles required;
- Skills: Proficiency with job-related tools and ability to work independently quickly;
- Qualities: Attention to detail, team spirit, and proactivity.

Submit your resume via Auto-jobs.ca.