Service Advisor

Under the supervision of the Service Manager, the technical advisor greets customers and gathers the necessary information to identify and determine their vehicle’s repair and maintenance needs.

In addition, the Service Advisor sells maintenance services and schedules work while ensuring high-quality customer service.

Main responsibilities:

- Greet customers warmly upon their arrival and gather information about their vehicle;
- Open and close work orders;
- Provide the necessary information to the shop technician responsible for the vehicle;
- Communicate with the customer throughout the process to keep them informed of the progress of work being performed on their vehicle;
- Explain the nature of the work performed and all associated costs to customers;
- Advise customers on how to care for their vehicles and emphasize the importance of maintaining them according to the manufacturer’s technical specifications;
- Build a relationship of trust with customers;
- Maintain high standards of customer satisfaction;
- Perform all other related tasks as needed and as directed by management.

Requirements:

- You have the right attitude; we’ll provide training;
- Excellent customer service skills;
- Ability to suggest, recommend, and sell maintenance add-ons to customers;
- Positive and cheerful attitude;
- Patient, calm, and a team player;
- Knowledge of mechanics is a plus;
- Computer skills, familiarity with SERTI software (a plus);
- Bilingualism;
- Valid driver’s licence;
- Any combination of education and experience will be considered

Benefits and working conditions:

- Day shift;
- Salary to be discussed based on experience;
- Stimulating work environment;
- Opportunities for advancement within Groupe Couture.

Submit your resume via Auto-jobs.ca.