Service Advisor

** With a $5,000 hiring bonus. **

JOB SUMMARY:

We are looking for an experienced Service Advisor to join the Mercedes-Benz St-Nicolas team.

More than just a job, this is an opportunity to become a point of reference for our customers and play a key role in the premium experience we offer every day.

As a Service Advisor, you will be at the heart of the relationship between the customer and the service department: a trusted professional capable of listening, advising, and supporting each customer with professionalism, transparency, and care. Do you enjoy taking on challenges, finding solutions, and delivering service that exceeds expectations? Do you understand the importance of every interaction and care as much about attention to detail as you do about customer satisfaction? With us, your expertise, your people-oriented approach, and your ability to build trust will directly contribute to the success of our after-sales department and to customer loyalty.

EDUCATION | EXPERIENCE:

- Experience with German-brand products (a plus);
- Experience with the CDK/ADP system (a plus).

DUTIES | RESPONSIBILITIES:

- Greeting customers in the service department;
- Defining the scope of the repair with the customer;
- Defining and explaining the estimated time and expected costs;
- Supervising the repair or maintenance process to ensure that the timeframe promised to the customer is met;
- Communicating to the customer any additional tasks that may be necessary;
- Documenting all work performed and all parts required for the customer;
- Complete the service.

WHAT WE OFFER:

- Hiring bonus — A tangible incentive, right from the start;
- Monday through Friday schedule — For a true work-life balance;
- Truly competitive salary and benefits — Reflecting your expertise and commitment;
- Grow without leaving — 6 dealerships, strong teams, and concrete opportunities for advancement within the same group. The next step in your career is already here;
- An employer that delivers — Our retention rate is above the industry average according to CADA. It’s not a promise; it’s a fact;
- A team that truly welcomes you — A culture where every talent is recognized and performance is valued;
- A Quebec City-based group, growing and here to stay — Joining Theetge Group means banking on the stability of an employer rooted in its community and focused on the future.

Submit your resume via Auto-jobs.ca.

- College Degree or equivalent experience in a similar position at an auto dealership