Service Advisor - Automotive Customer Service

Join an established, stable, and ever-growing dealership.

Are you an experienced technical advisor who enjoys customer service, teamwork, and the automotive industry?

Landry Automobiles Ltd., a well-established car dealership in Laval, is looking for a Service Advisor to join its service department.

We are seeking an organized, professional, and solution-oriented individual capable of delivering an exceptional customer experience while ensuring effective communication with the shop, technicians, and customers.

At Landry Automobiles Chrysler Dodge Jeep Ram, customer satisfaction is at the heart of our priorities. We want to add a reliable, dynamic, and motivated individual to our team who wishes to be part of a stable and high-performing environment.

What we offer:

    • Permanent full-time position;
    • Day shift;
    • Competitive salary based on experience;
    • Motivating bonus program;
    • Group insurance and competitive benefits;
    • Professional, dynamic, and people-oriented work environment;
    • Experienced team and well-established service department;
    • Ongoing training and development opportunities;
    • Work environment focused on respect, teamwork, and performance.

Your Responsibilities

    • Greet service department customers professionally;
    • Identify customer needs and accurately document their requests in CDK and on RO/WO forms;
    • Open, manage, and close work orders;
    • Clearly explain repairs, maintenance, recommendations, and invoices;
    • Present estimates and obtain necessary authorizations from customers;
    • Follow up with technicians, the parts department, and customers;
    • Keep customers informed of the progress of the work. Manage expectations effectively;
    • Suggest recommended services based on the vehicle’s needs;
    • Contribute to the department’s efficiency, profitability, and customer satisfaction;
    • Provide an honest, professional, and positive customer experience.

Desired Profile

    • Experience in the automotive industry (required);
    • Experience as a Service Advisor (a strong asset);
    • Bilingual in French and English, both spoken and written (a strong asset);
    • Excellent customer service skills;
    • Ability to manage priorities and handle multiple tasks simultaneously;
    • Positive, professional, and proactive attitude;
    • Proficiency with computer software;
    • Knowledge of CDK software (a plus);
    • Knowledge of Activix CRM (a plus);
    • Self-reliance, attention to detail, and strong teamwork skills;
    • Ability to work in a fast-paced and structured environment.

The ideal candidate:

- You are reliable, organized, and energetic. You enjoy working with customers, communicate effectively, and understand the importance of follow-up;
- You want to be part of a well-known dealership, surrounded by a dedicated team, with a loyal customer base and a stable work environment.

If you’re looking for a position where your experience, attitude, and commitment to service will truly be valued, we want to meet you.

Apply now via Auto-jobs.ca. Ready to take on a new professional challenge?

Submit your application today and join the team at Landry Automobiles Ltd.