Service Advisor – Automotive Mechanics

Atelier VS Pro is seeking a dynamic Service Advisor / Assistant Manager to support the day-to-day operations of our automotive service department.

The ideal candidate must be comfortable interacting with customers at the front desk as well as coordinating workshop operations in a fast-paced environment where customer service is a top priority.

Key Responsibilities:

- Greet customers at the branch and provide a professional and warm customer experience;
- Open and close work orders;
- Advise customers on recommended maintenance and necessary repairs;
- Sell maintenance services and ensure excellent follow-up on work;
- Organize the mechanical work schedule while optimizing workshop productivity;
- Answer incoming calls and schedule appointments;
- Maintain high standards of customer satisfaction;
- Follow up with customers regarding the progress of work;
- Assist the service manager with daily operations;
- Replace the manager during his or her vacations or absences;
- Prepare certain extended warranty claims;
- Assist with parts ordering and supplier management;
- Conduct online research to source the best parts and components at the lowest cost;
- Participate in managing the workshop’s inventory of products and supplies;
- Maintain good relationships with suppliers and partners;
- Participate in the continuous improvement of internal processes;
- Perform any other related tasks as requested by management.

Required Qualifications and Skills:

- Relevant experience in the automotive industry;
- Excellent customer service skills;
- Ability to manage multiple tasks simultaneously;
- Strong organizational skills and ability to prioritize;
- Ability to work under pressure in a fast-paced environment;
- Professionalism, interpersonal skills, and a positive attitude;
- Good knowledge of general mechanics;
- Good knowledge of automotive parts and accessories;
- Strong computer skills (knowledge of PBS software is a plus);
- Ability to work well in a team;
- Punctuality and reliability;
- Bilingualism in French and English is a plus;
- Desire to learn and grow within the company.

What we offer:

- Competitive salary based on experience;
- Performance-based bonus structure;
- Weekly pay;
- Job stability;
- Dynamic and respectful work environment;
- Comprehensive group insurance;
- Social activities throughout the year;
- Fitness room;
- Free parking;
- Employee discounts;
- Growing family-owned business;
- Opportunity for advancement;
- Be part of a company recognized for its professionalism and excellent customer service.

Submit your resume via Autop-jobs.ca.