Customer Service & Retail Front Desk Associate - Store#11 - 230 Creditview Road

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. 

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. 

JOB DESCRIPTION:

Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available!

Are you a people person? Do you love helping others? Motivated by results?

If so, here is good news for you! Auto Glass Now, (a division of Driven Brands including Auto Glass Now, All Star Glass, K&K Auto Glass, Perfection Auto Glass, Jack Morris Auto Glass & A-1 Glass) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates!

Experience is VALUED... 

Experienced customer service professionals with automotive industry experience can join our team right away making up to $18 per hour.* 

...but no experience REQUIRED!

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals!

PAID TRAINING AVAILABLE!

We will train you how to professionally explain our auto glass repair process, respond to customer inquiries, and manage billing invoices. During training you will earn at least $15/hr* and after training you will make up to $18/hr!*

What our Customer Service Reps love about Auto Glass Now:
 

• Full-time & part-time schedules are available
• Competitive base pay rates
• PAID TIME OFF for full-time employees
• Health, Vision, & Dental Insurance
• 401(k) company match for all employees
• SAME DAY PAY available through myFlexPay

As a Driven Brands Auto Glass Customer Service Rep, your job will be to:
 

• Intake and assist walk-ins, appointments, and returning customers
• Create estimates, price quotes, and invoices for auto work
• Answer phones and return customer calls
• Provide excellent customer service
• Assist Manager with daily parts returns
• Ensure accuracy when ordering parts
• Input documentation on all calls and follow-up with callers as needed
• Confirm all mobile jobs parts and materials before dispatching drivers
• Open new accounts and service existing accounts
• Maintain a professional appearance and positive attitude

All our CSR's need to meet the following requirements:
 

• Must have a positive attitude and customer service mindset
• Must have basic computer skills
• Must have strong communication skills
• Bilingual (Spanish) proficiency is a plus!
• Prior phone or call center experience is a plus!

*or more in markets with a higher cost of living

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