Service Manager

We’re looking for a Service Manager with a real passion for the business—someone who is independent, ambitious, knows how to run a shop, and wants to win when it comes to CSI, productivity, team performance, and customer satisfaction.

THE POSITION

You will lead the dealership's service department and report directly to the General Manager. Your mandate is to build a simple, measurable, and consistent operation across appointments, shop workflow, service advisors, technicians, and the overall customer experience.

Parts are not the main focus of this position. However, you must have a strong foundation in automotive service, along with a basic understanding of parts, so you can coordinate with the Parts Department until a dedicated Parts Manager is in place. The core of this role is service.

RESPONSIBILITIES

    • Lead the shop and service advisors: targets, schedules, workload, and execution discipline;
    • Take ownership of service CSI and Google reviews—with no excuses and a clear action plan;
    • Maximize technician productivity and repair quality;
    • Recruit, train, and coach employees to build a high-performing team;
    • Resolve customer concerns quickly and professionally;
    • Monitor weekly performance indicators and present a clear, straightforward dashboard to the General Manager;
    • Coordinate with the Parts Department on availability, urgent needs, and shop efficiency without making it the focus of the role;
    • Work closely with Sales, the BDC, and Operations to deliver a seamless customer experience.

WHAT WE’RE LOOKING FOR

    • Strong automotive service experience—ideally five years—as a Shop Foreman, Senior Service Advisor, Assistant Service Manager, or up-and-coming Service Manager;
    • Independent: you don’t need someone holding your hand;
    • Energetic, ambitious, and driven—you want to grow the department, not simply maintain it;
    • Strong technical and people-management skills, both in the shop and with the team;
    • Comfortable working with numbers, including productivity, CSI, hours sold, and efficiency;
    • Basic knowledge of parts is an asset.

THIS POSITION IS NOT FOR YOU IF...

    • You’re looking for a strictly administrative role;
    • You need constant structure and direction to move forward;
    • You manage without urgency or clear standards.

WHAT WE OFFER

    • A leadership position where you can make a real impact;
    • A direct reporting relationship with the General Manager;
    • Competitive compensation based on experience, to be discussed;
    • A demanding, straightforward, execution-driven environment.

Send your CV via Auto-jobs.ca.