Service Manager

Service Manager (mechanic workshop) wanted to join our team!

The successful candidate will be responsible for operations in the mechanical shop, including managing the team of Service Advisors, Appointments Schedulers, and following up with customers. Among other things, you will be responsible for ensuring the department’s profitability, team engagement, and customer satisfaction.

Specifically:

- Optimize operations under your responsibility while maintaining high standards of customer service;
- Understand and apply the terms and conditions of warranties and manufacturer policies;
- Ensure customer retention, develop strategies to attract new customers, and address customer satisfaction complaints;
- Hire, train, supervise, and motivate the staff under your responsibility;
- Ensure workplace health and safety.

Job requirements:

- Relevant experience as a Mechanical Service Mmanager;
- Leadership, organizational skills, and the ability to motivate others;
- Knowledge of Serti and Merlin software;
- Experience at a GMC dealership is a plus;
- Positive attitude.

Working conditions:

- Compensation package and benefits above industry standards;
- Monday to Friday work schedule;
- Ongoing training;
- Opportunities for advancement within Groupe Couture.

Those interested in this opportunity should submit their application via Auto-jobs.ca. Only selected candidates will be contacted.