Manager Manager

A well-known luxury car dealership located on the North Shore is seeking a Service Manager to lead the operations of its after-sales department.

We are looking for an inspiring leader who is results-oriented and focused on the customer experience, with solid experience managing a service department in the automotive industry.

Responsibilities:

- Oversee the day-to-day operations of the service department;
- Lead, motivate, and develop the service team (technical advisors, technicians, and support staff);
- Ensure that performance, profitability, and customer satisfaction goals are met;
- Monitor and improve CSI results to ensure an exceptional customer experience;
- Implement strategies aimed at maintaining a high level of customer satisfaction and loyalty;
- Optimize processes to improve the department’s efficiency;
- Monitor key performance indicators (KPIs) and implement action plans;
- Manage workshop capacity, schedules, and operational priorities;
- Ensure compliance with manufacturer standards and maintain a high level of quality;
- Collaborate with other departments to deliver an exceptional customer experience.

Desired qualifications:

- Significant experience managing an automotive service department;
- Experience at a luxury vehicle dealership (a plus);
- Excellent leadership and team management skills;
- Strong focus on customer service and results;
- Strong analytical, organizational, and problem-solving skills;
- Knowledge of dealership management systems (a plus).

We offer:

- Competitive salary based on experience;
- Benefits package;
- Professional and dynamic work environment;
- Opportunity to join a renowned team in the automotive industry;
- Permanent, full-time position.

Submit your resume via Auto-jobs.ca.