Service Manager

Kia Chambly is seeking to fill a Service Manager position.

Here are the job responsibilities:

- Supervision of operations: Plan, organize, and oversee the daily work of service advisors, technicians, and car wash attendants.
- Service quality: Ensure compliance with manufacturer or company standards to guarantee a high level of customer satisfaction (CSI).
- Handling complaints: Intervene directly to resolve cases of dissatisfaction or complex disputes with customers.

Financial and profitability management:

- Budget and Objectives: Establish and manage the service department’s operating budget.
- Performance Monitoring: Analyze key performance indicators (technician efficiency rates, billable hours, gross margin on parts and labor).
- Warranties: Ensure proper handling of warranty claims with manufacturers or suppliers to secure full reimbursement.

Personnel and human resources management:

- Recruitment and Retention: Hire, train, and evaluate the technical and administrative team.
- Safety and Standards: Enforce occupational health and safety standards as well as environmental regulations (oil management, hazardous waste).
- Communication: Serve as the liaison between the service department, senior management, the sales team, and the parts department.

You will also perform other related tasks.

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