Service Manager

Our Service Department is looking for an experienced Service Manager who can effectively lead and manage a team. The ideal candidate is an excellent communicator and motivator who demonstrates professionalism, strong leadership, and a commitment to delivering exceptional customer service.

Key Responsibilities
    • Set departmental goals and monitor performance to ensure objectives are achieved.
    • Deliver an outstanding customer experience while helping to attract and retain new customers.
    • Understand and apply warranty procedures and company policies.
    • Maintain a high-quality repair and service operation.
    • Handle challenging situations professionally and effectively.
    • Monitor employee performance using appropriate reports and performance metrics.
    • Perform all other duties related to the position.

Compensation and Benefits
    • Competitive salary.
    • Eligibility for the employer-sponsored group insurance plan*.
    • Eligibility for the profit-sharing program*.
*Terms and conditions apply.

Qualifications

The successful candidate will:
    • Have strong mechanical and computer knowledge, along with relevant experience as a Service Manager.
    • Have proven experience managing and leading employees.
    • Hold a valid Québec driver's licence.
    • Be bilingual (English and French), both spoken and written (an asset).