Floor Manager

We are looking for a dynamic and organized sales Floor Manager to join our dealership team. The successful candidate will play a key role in overseeing day-to-day sales activities. This person will serve as a resource for the sales team.

Sales management:

    • Mentor and support sales consultants throughout the sales process;
    • Actively participate in structuring transactions;
    • Set sales prices and terms;
    • Maximize profitability for each transaction;
    • Ensure compliance with manufacturer and dealership policies;
    • Obtain necessary approvals when required.

Customer management:

    • Step in during complex situations or major negotiations;
    • Make presentations to the manager (“T.O.”) when necessary;
    • Ensure a professional customer experience that meets the dealership’s standards;
    • Effectively manage complaints and help resolve them.

Team management:

    • Mentor, motivate, and develop sales consultants;
    • Participate in the training of new employees;
    • Monitor individual performance on a daily basis;
    • Maintain a positive work environment focused on performance and collaboration.

Inventory management:

    • Collaborate with sales managers to optimize vehicle turnover;
    • Recommend the most appropriate vehicles based on customer needs and inventory objectives;
    • Track inventory units and ensure optimal inventory turnover.

Administrative management:

    • Verify the accuracy of sales records before transferring them to the Finance & Insurance (F&I) department;
    • Ensure that all required documents are complete;
    • Keep CRM (Activix) information up to date;
    • Generate reports requested by management.

Performance and metrics:

Responsible for meeting the following metrics:

    • New and used vehicle sales targets;
    • Gross profit per vehicle;
    • Opportunity conversion rate;
    • Cross-sell penetration;
    • Customer satisfaction (CSI);
    • Adherence to sales processes;
    • Accuracy of records.

Desired profile:

    • Excellent knowledge of the automotive sales process;
    • Good knowledge of auto financing;
    • Proficiency in negotiation techniques;
    • Proficiency in CRM and DMS systems;
    • Strong customer service orientation;
    • Ability to communicate effectively and work well in a team;
    • Rigorous and detail-oriented;
    • Experience in a car dealership (a plus);
    • Fluent in French (required), English (a plus).

Benefits:

    • Supplemental health insurance;
    • Life insurance;
    • Discounts.

Work location: in-person.

Submit your resume via Auto-jobs.ca.