After-Sales Service Manager

A little about us:

A family-owned business in Sherbrooke since 1962, Val Estrie Ford is home to a team of over 80 passionate professionals who deliver more than 1,600 vehicles each year. A well-established dealership with a strong reputation in the community and a commitment to outstanding service.

Who we're looking for:

A hands-on, organized and inspiring leader who knows how to develop a team, deliver an exceptional customer experience and manage a high-performing department.

Your daily responsibilities:

- Manage the After-Sales Service team, including Service Advisors, Technicians and Reception staff. Provide leadership, coaching and maintain a positive work environment;
- Ensure departmental profitability by monitoring KPIs, labour, parts, margins and monthly targets;
- Maintain customer satisfaction through proactive follow-ups, quality repairs and effective management of sensitive customer situations;
- Plan schedules and priorities, including seasonal peaks, recalls and emergencies, to maintain operational efficiency;
- Collaborate with Ford Canada on warranties, recalls, programs and manufacturer standards;
- Recruit and train employees, oversee onboarding, skills development, safety and compliance.

What we're looking for:

- 5+ years of experience managing an automotive After-Sales Service Department (dealership experience is an asset);
- Knowledge of Ford systems and processes is an asset, but a willingness and ability to learn are just as important;
- Proficiency with a dealership management system (DMS), such as Reynolds, CDK or equivalent;
- Strong leadership skills with a focus on results and customer experience;
- Bilingual in French and English;
- Valid driver's licence.

What we offer:

- Competitive salary based on experience, plus performance bonuses tied to departmental results;
- Comprehensive group insurance;
- Employee discounts on parts and services;
- Strong, experienced team, a respected name in Sherbrooke and a family-oriented culture since 1962.

Interested? Send us your CV and a few words about yourself via Auto-jobs.ca. We like to keep things simple and personal.