Service Manager

An automotive dealership is looking for a Service Manager to oversee the operations of its Service Department. We are looking for an organized, results-driven leader who can motivate a team and places the customer experience at the heart of every decision.

Responsibilities:

- Manage the daily operations of the service department and ensure appointments and repair work run smoothly;
- Lead, support and motivate Service Advisors, Technicians and support staff;
- Improve shop productivity, repair quality and turnaround times;
- Closely monitor customer satisfaction and handle situations requiring management intervention;
- Monitor performance indicators, control expenses and achieve department objectives;
- Ensure compliance with manufacturer procedures, warranty requirements, and health and safety standards;
- Work closely with the Parts and Sales Departments to provide a consistent customer experience.

Profile we’re looking for:

- Relevant experience managing an automotive service department;
- Strong leadership skills and the ability to empower and motivate a team;
- Good understanding of shop operations and profitability indicators;
- Strong organizational skills, sound judgment and the ability to manage priorities;
- Professional approach focused on communication and problem-solving;
- Proficiency with dealership computer systems.

Employment conditions:

- Compensation, benefits and working conditions to be discussed based on experience and the responsibilities of the position.

The recruitment process is confidential. The dealership’s identity will be disclosed to selected candidates at a later stage. All applications will be handled with discretion, and no contact will be made with your current employer without your consent.

Send your CV via Auto-jobs.ca.