Follow-ups & Appointments Attendant

After-Sales Service - Follow-ups & Appointments Attendant - full-time permanent position - easily accessible by public transportation or with free parking!

JOB DESCRIPTION:

You will serve as a liaison between the service department and its customers.

RESPONSIBILITIES:

- You will contact customers and respond to calls, emails, text messages, and online requests to schedule vehicle maintenance;
- You will reach out to existing customers to promote manufacturer-recommended maintenance services and, where appropriate, promote other after-sales services in accordance with management guidelines;
- You will be responsible for scheduling and confirming appointments;
- You will be responsible for following up with all relevant parties after repairs have been completed;
- You will be responsible for making phone calls and digital follow-ups regarding seasonal promotions.

REQUIREMENTS AND DESIRED SKILLS:

- Have at least 6 months of experience in an automotive service department or customer service call center;
- Be familiar with the SERTI system (an asset);
- Be committed to customer service;
- Be comfortable on the phone;
- Be bilingual (French and English) and have excellent verbal and written communication skills;
- Be a good team player.

GM de Ste-Julie, part of Groupe Couture, offers excellent working conditions, a dynamic team, and opportunities for advancement.

Interested candidates should submit their resume via Auto-jobs.ca.