Service Advisor

Join an elite team at Groupe Taddeo Auto, the proud owner of the Volvo Laval, Volvo Mont-Royal, Polestar Montréal, Polestar Brossard, and Honda Centre-Ville dealerships. We’re much more than just an employer: we offer an inclusive work environment where innovation and excellence are celebrated every day.

By joining our team, you’ll enjoy:

- A competitive salary that recognizes your value;
- A comprehensive group insurance, including an Employee Assistance Program for you and your family;
- An RRSP plan with employer contributions to secure your future;
- Memorable company events that strengthen team spirit;
- And free parking for your daily convenience.

Job summary:

The Service Advisor acts as a liaison between customers and the auto repair shop. They greet customers, identify their maintenance and repair needs, prepare cost estimates, coordinate work with technicians, and ensure comprehensive follow-up on service orders. Their primary objective is to deliver an exceptional customer experience while contributing to the profitability of the service department.

Key responsibilities:

Customer service:

- Greet customers in a professional and courteous manner;
- Gather and analyze customers’ needs and concerns regarding their vehicles;
- Clearly explain recommended work, turnaround times, and associated costs;
- Maintain regular communication with customers throughout the repair process;
- Ensure customer satisfaction and handle problematic situations professionally.

Work order management:

- Open, document, and close work orders;
- Prepare repair estimates;
- Obtain the necessary authorizations before work is performed;
- Ensure the accuracy of information recorded in files;
- Ensure accurate billing that reflects the work performed.

Coordination with the shop:

- Monitor the progress of repairs;
- Communicate effectively with technicians to obtain the necessary information for customers;
- Ensure that deadlines promised to customers are met.

Service sales and preventive maintenance:

- Recommend necessary maintenance and repairs in accordance with the manufacturer’s guidelines;
- Present additional services that can improve the vehicle’s safety, performance, or longevity;
- Contribute to meeting sales targets for parts, labor, and services.

Administration and compliance:

- Ensure warranty claims are processed in accordance with the manufacturer’s requirements;
- Keep customer and vehicle records up to date;
- Comply with internal policies, manufacturer standards, and dealership procedures;
- Participate in required training to keep technical knowledge current.

Required qualifications:

- Experience in the automotive industry, ideally in after-sales service;
- Knowledge of the PBS or X-Time management system (a plus);
- Valid driver’s license.

Desired skills:

- Excellent customer service skills;
- Communication and negotiation skills;
- Basic to advanced mechanical knowledge;
- Ability to manage multiple cases simultaneously;
- Organizational skills and ability to manage priorities;
- Team spirit and collaboration;
- Attention to detail and administrative rigor;
- Ability to work in a dynamic environment.

The Service Advisor plays a key role in building customer loyalty and ensuring the profitability of the service department. Through their expertise, communication skills, and customer-focused approach, they directly contribute to the dealership’s reputation and success.

Submit your resume via Auto-jobs.ca.