Service Advisor

Be part of our history and apply for this career opportunity! Working at H Grégoire means: opportunities for advancement, a dynamic work environment, and, above all, compensation that matches your performance.

The Service Advisor is responsible for assessing the repair and maintenance needs of customers’ vehicles. He or she will also be tasked with selling maintenance services and scheduling work while ensuring high-quality customer service.

Responsibilities:

- Greet customers warmly upon arrival and gather information about their vehicles;
- Identify the vehicle’s maintenance needs;
- Explain the nature of the work performed and all associated costs to customers;
- Follow up on customer files;
- Handle phone inquiries regarding appointments and work in progress;
- Schedule appointments for maintenance services and gather information about customers and their vehicles before they arrive at the dealership, if possible;
- Sell oil change services, safety inspections, and other similar services, or any other maintenance required by the manufacturer;
- Assign tasks to technicians;
- Prepare a detailed and accurate estimate of labor and parts costs.

Desired qualifications:

- Knowledge of the CDK/ADP system (a plus);
- Bilingual in French and English to communicate with our bilingual clientele;
- Experience in a similar role (a plus);
- Excellent interpersonal and communication skills;
- Strong organizational skills;
- Commitment to customer satisfaction;

What we offer:

- Dental insurance;
- Disability insurance;
- Supplemental health insurance;
- Life insurance;
- Paid time off;
- Company events;
- Employee assistance program;
- Onsite parking.

Apply now via Auto-jobs.ca!