Service and Inventory Manager

HGrégoire is currently looking for a Service and Inventory Manager to oversee the reconditioning, preparation, and vehicle delivery operations across its four dealerships.

The ideal candidate will be structured, proactive, and able to manage a high volume of vehicles while ensuring the company’s standards for quality and speed are met.

Responsibilities:

    •Oversee the entire vehicle reconditioning process and ensure preparation deadlines are met;
    •Ensure vehicles are prepared according to company quality standards;
    •Supervise the team responsible for vehicle preparation and deliveries;
    •Coordinate preparation stages with subcontractors;
    •Verify the quality of completed work and the costs invoiced by suppliers and subcontractors;
    •Estimate and control reconditioning costs to optimize expenses;
    •Open and close work orders related to vehicle preparation and delivery;
    •Maintain accurate tracking of vehicle inventory;
    •Ensure communication between sales, finance, delivery, and service departments;
    •Manage after-sales service issues and provide prompt, professional follow-up with customers;
    •Handle yard-related files when required;
    •Maintain a high level of customer satisfaction;
    •Analyze recurring issues and propose effective solutions;
    •Perform any other related duties requested by management.

Required profile:

    •Minimum of 3 years of experience in a similar role;
    •Mandatory experience in the automotive industry, ideally with used vehicles;
    •Intermediate to advanced bilingualism in French and English (spoken and written) to communicate with both English- and French-speaking customers;
    •Strong ability to manage high-volume operations;
    •Leadership skills and ability to supervise a team;
    •Strong organizational skills and excellent priority management;
    •Good analytical and problem-solving abilities;
    •Knowledge of automotive mechanics and parts;
    •Strong communication skills and professional customer service approach;
    •Ability to work under pressure in a fast-paced environment;
    •Proficiency with computer tools and management software;
    •Knowledge of the ERA system (an asset).

What we offer:

    • A key position within a fast-growing company;
    • Dynamic and stimulating work environment;
    • Competitive salary based on experience;
    • Group insurance plan (dental, disability, extended health, life, vision, telemedicine, etc.);
    • Employee assistance program;
    • Company events;
    • Recognition program (Club HGreg);
    • Free on-site parking.

Don’t wait — apply now via Auto-jobs.ca!