Job details
Job description
Position: Full-time.
Expected hours: 40 hours per week.
Base salary + commissions.
Summer schedule: Finish at noon on Fridays.
Job description:
We are a well-established automotive dealership recognized for the quality of our service and our customer-focused approach. Our team stands out for its professionalism, attentiveness and personalized service.
As part of our commitment to continuously improving our operations, we are looking for a detail-oriented, organized and customer-focused service advisor to join our team.
Your role:
As a Service Advisor, you will serve as a key point of contact between customers and the service department. You will be responsible for welcoming customers, understanding their needs and coordinating the necessary work with the technical team.
You will ensure a smooth, professional and transparent customer experience while supporting the efficient operation of the workshop.
You will also play an essential role in maintaining service quality by carefully following up on customer files and clearly communicating recommendations and required repairs.
Main responsibilities:
- Welcome customers at the service counter and answer phone calls courteously;
- Prepare detailed repair estimates and clearly explain recommended services;
- Open, manage and close repair orders;
- Assign repair orders to technicians and closely monitor repair progress;
- Schedule and confirm maintenance and repair appointments;
- Handle invoicing and close customer files;
- Promote and sell additional products and services (tires, accessories and maintenance plans);
- Provide exceptional customer service at all times and proudly represent the company's image.
Ideal candidate:
- Significant experience as a Service Advisor in the automotive industry or related experience in after-sales service;
- Excellent communication and customer relationship skills;
- Strong organizational skills, initiative and attention to detail;
- Proficiency with computer tools and workshop management systems;
- Professional attitude, team spirit and excellent interpersonal skills;
- Proficiency with Microsoft Office (intermediate-level Word and Excel);
- Intermediate proficiency in spoken and written French and English.
Send your CV via Auto-jobs.ca.
