BDC Agent- service

Service BDC Agent Wanted!

The Service BDC Agent will be part of Groupe Couture's BDC team, located at GM de LaSalle, and will work closely with the After-Sales Service Department.

Groupe Couture operates 20 automotive dealerships across Quebec.

Job Description:

The ideal candidate will be responsible for:

- Serving as the first point of contact for Service Department customers by phone, email, SMS and through our CRM system (Activix);
- Responding promptly to maintenance and repair appointment requests;
- Scheduling service appointments based on workshop availability;
- Following up with customers regarding recommended maintenance, service reminders, manufacturer recalls and seasonal inspections;
- Entering and updating customer information in our CRM database;
- Conducting post-service follow-ups to assess customer satisfaction;
- Contacting customers to promote maintenance services, seasonal promotions and preventive maintenance recommendations;
- Supporting the Service Advisor team to ensure an excellent customer experience;
- Performing any other related duties within the BDC Department.

Requirements:

- Experience in a similar position or in customer service;
- Experience in the automotive industry or After-Sales Service Department (an asset);
- Excellent communication and organizational skills;
- Excellent command of French and English, both spoken and written;
- Knowledge of CRM software and SERTI;
- Strong customer service skills and ability to manage multiple files simultaneously;
- Positive attitude, initiative and team-oriented mindset.

What We Offer:

- Above-industry compensation package;
- Ongoing training;
- Dynamic and collaborative team;
- Career advancement opportunities within Groupe Couture;
- Stimulating work environment;
- Workplace accessible by public transportation, with free parking available.

If you take pride in delivering quality work and want to join a team where your skills and expertise are valued, we encourage you to apply via Auto-jobs.ca!