Service Advisor

Service Advisor Wanted!

Under the supervision of the Service Manager, the Service Advisor welcomes customers and gathers the necessary information to identify and determine their vehicle repair and maintenance needs.

The Service Advisor also sells maintenance services and coordinates the work schedule while ensuring a high level of customer service.

Main responsibilities:

- Greet customers warmly upon arrival and gather information about their vehicle;
- Open and close work orders;
- Provide the appropriate information to the Shop Technician responsible for the vehicle;
- Communicate with customers throughout the process to keep them informed of the progress of work on their vehicle;
- Explain the work performed and all associated costs to customers;
- Advise customers on proper vehicle care and emphasize the importance of following the manufacturer’s recommended maintenance schedule;
- Build relationships of trust with customers;
- Maintain high customer satisfaction standards;
- Perform any other related duties as required by management.

Requirements:

- If you have the right attitude, we will provide the training;
- Excellent customer service skills;
- Ability to recommend, advise on and sell additional maintenance services to customers;
- Positive and friendly attitude;
- Patient, calm and a team player;
- Knowledge of automotive mechanics is an asset;
- Computer skills; knowledge of SERTI is an asset;
- Bilingual;
- Valid driver’s licence;
- Any combination of education and experience will be considered.

Benefits and working conditions:

- Daytime position;
- Salary to be discussed based on experience;
- Stimulating work environment;
- Advancement opportunities within Groupe Couture.

Send your CV via Auto-jobs.ca.