Claims & File Closing Coordinator

NOW HIRING: CLAIMS & FILE CLOSING COORDINATOR.

CARSTAR Dorval is growing, and we’re looking for an experienced, highly organized automotive professional to take ownership of our insurance and fleet file-closing process.

This is not a receptionist position, however you are comfortable with the public.

We are looking for someone who understands the automotive business, is comfortable dealing with insurance companies and fleet customers, and takes pride in seeing every file properly documented, submitted and closed.

CARSTAR Dorval is a well-established collision repair centre operating alongside NAPA AUTOCARE Dorval, providing collision, mechanical and automotive services under one roof.

As our operation continues to grow, we are adding an experienced administrative professional to strengthen the final stage of our repair process.

YOUR ROLE:

You will be responsible for helping take completed repair files from “vehicle delivered” to “file completely closed.”

Your responsibilities will include:

    • Review completed collision, insurance and fleet files for accuracy and completeness;
    • Ensure all required estimates, supplements, authorizations, purchase orders, invoices and supporting documentation are present;
    • Communicate directly with insurance companies, adjusters and appraisers;
    • Communicate with fleet management companies, dealerships and commercial customers;
    • Follow up on outstanding authorizations, purchase orders and documentation;
    • Prepare and submit final repair invoices and closing documentation;
    • Follow insurance and fleet company procedures to ensure files are accepted and processed promptly;
    • Identify missing information before submission and obtain what is required;
    • Follow outstanding files until administrative requirements have been satisfied;
    • Maintain organized records and accurate file status;
    • Coordinate with estimators, service advisors, production personnel and accounting;
    • Assist with accounts receivable follow-up related to completed repair files;
    • Help ensure completed work is invoiced and submitted without unnecessary delay;
The objective is simple: completed vehicles should result in completed files.

THE PERSON WE’RE LOOKING FOR:

You are organized, persistent and comfortable following a file from beginning to end.

You don’t wait for someone else to notice that something is missing. You identify the problem, make the call, send the documentation and follow up until the matter is resolved.

Automotive experience is strongly preferred, including:

    • Collision repair centre experience;
    • Automotive dealership experience;
    • Insurance claims or DRP experience;
    • Fleet administration experience;
    • Automotive service administration.

Additional assets:

    • Bookkeeping or accounting knowledge;
    • Accounts receivable experience;
    • Experience reviewing invoices and purchase orders;
    • Familiarity with collision estimating or management software;
    • Strong computer and administrative skills;
    • Excellent telephone and customer-service skills;
    • Strong written and verbal communication;
    • Ability to manage a large number of open files and priorities simultaneously;
    • French and English.

WHAT WE OFFER:

    • Competitive compensation based on experience;
    • Performance-based incentives;
    • Premium insurance plan;
    • Employee savings plan;
    • Stable, full-time or part-time daytime employment, SEMI-RETIRED professionals are welacome to apply;
    • Established CARSTAR and NAPA AUTOCARE operation;
    • Professional and experienced team;
    • Modern, growing automotive facility;
    • Opportunity to become an important part of the administrative and financial side of a growing business.

We especially want to hear from experienced automotive professionals who understand that a repair isn’t finished until the paperwork is finished.

If you’ve worked in a collision centre, dealership, insurance environment or fleet operation and you’re known as the person who gets things organized and gets files closed, we want to meet you.

Come meet our team, tour our operation and see what we’re building at CARSTAR Dorval. Send your CV via Auto-jobs.ca or contact CARSTAR Dorval.