Automotive Warranty Administrator

Schedule
Monday to Friday
Shift: Day

Description

At Lauzon Group, our commitment goes far beyond customer service, vehicle sales, and automotive repairs. We are dedicated to providing our employees with opportunities to reach their full professional potential and build a career that reflects their ambitions within a family-owned company where well-being, respect, enjoyment, and personal growth are at the heart of everything we do.
Through initiatives such as our Performance & Engagement Meetings, designed to support your professional development, and our Lauzon Internal Experience program, which celebrates important milestones with your colleagues, we strive to make your career with us rewarding, engaging, and inspiring.

Here, you're more than just an employee—you are a valued member of the Lauzon Family.
The Lauzon Group consists of six dealerships representing three of Germany's most prestigious automotive brands: Audi, Porsche, and Volkswagen. These world-renowned brands are recognized for producing premium vehicles that deliver exceptional performance in their respective segments.

Discover your future work environment by clicking the link below:

Responsibilities

Reporting to the Service Manager, your primary responsibilities will include:
    • Complete all documentation required for warranty claim processing, submit claims to manufacturers or suppliers, and follow up on their status.
    • Ensure all claimed amounts comply with manufacturer or supplier warranty guidelines.
    • Monitor warranty claims to ensure timely reimbursement.
    • Review denied warranty claims and, when appropriate, resubmit them promptly or obtain authorization to write them off.
    • Review and reconcile warranty credits.
    • Provide the Accounts Receivable department with the documentation required to process accounting entries, receivables, payments, and warranty credits.
    • Train internal staff on warranty policies, procedures, and updates.
    • Stay informed of all manufacturer recalls and technical service bulletins.
    • Perform other related duties as assigned.

Requirements

The successful candidate must possess an intermediate level of English proficiency, particularly in reading and writing, in order to read, interpret, and prepare communications issued by the vehicle manufacturer.

    • Automotive mechanical knowledge is required.
    • Previous experience managing warranty claims for an automotive manufacturer or dealership is considered a strong asset.
    • Comfortable using multiple computer platforms and software applications.
    • Strong analytical skills with exceptional attention to detail.

What We Offer
    • Highly competitive compensation.
    • Group insurance plan with employer contributions.
    • Bright, clean, and modern work environment.

Additional Benefits
    • 8 paid sick days.
    • 6 paid days off during the holiday season.
    • State-of-the-art facilities.
    • Ongoing training on the latest automotive technologies.
    • Complimentary on-site gym.
    • And much more!

Additional Information

Only candidates selected for an interview will be contacted.

REF#: 34651