Claims Agent (Warranty)

The Warranty Administrator is responsible for invoicing repair orders, submitting warranty claims to manufacturers, and following up on warranty claims and parts returns.

Key responsibilities:

- Master the warranty policies and procedures of all manufacturers and other suppliers;
- Meet all deadlines related to the warranty department's various responsibilities;
- Review, prioritize, and process repair order invoicing;
- Provide accounting with detailed explanations of any discrepancies between submitted claims and payments received;
- Analyze, monitor, and ensure compliance with all warranty claim processing timelines;
- Ensure compliance with manufacturers' warranty policies and procedures;
- Share new ideas and process improvements with the warranty department team;
- Help achieve the department’s profitability objectives.

Requirements:

- Proficiency with SERTI software;
- Minimum of 5 years of experience as a Warranty Administrator;
- Mechanical knowledge;
- Bilingual in French and English, both spoken and written (depending on the language used on repair orders).

Please submit your résumé through Auto-jobs.ca.