Sale Manager - New Vehicles

Who is Volkswagen St-Bruno?

Founded in 1985 and established in Quebec since 2015, the Dilawri Group continues to build on a history of excellence as Canada's largest automotive group.

Why work with us and what do we offer?

    • Weekly salary with a bonus structure based on performance;
    • Stable, dynamic and dedicated team
    • Pension funds after 1 year;
    • Excellent group insurance including dental, medical, life, travel and extended health.
    • Ongoing training provided;
    • Opportunities for career advancement and internal promotion;
    • Attractive employee discounts;
    • Many social activities throughout the year (5@7, Christmas Party, BBQ Dinner, etc.)

Main responsibilities:

    • Supervise and direct all aspects of the vehicle sales department;
    • Implement all new vehicle sales department systems, schedules and procedures;
    • Maintain a high percentage of customer satisfaction at all times;
    • Actively manage the sales department and sales staff at all times during business hours, ensuring that all customers are greeted;
    • greeted promptly and incoming calls are answered immediately;
    • Assist in the closing of all new and used vehicle sales with sales and leasing consultants;
    • Ensure that all sales consultants follow the sales process by training them in trade evaluation, appointments, customer follow-up and telephone management
    • telephone;
    • Supervise the activities of the receptionist(s), sales administrator(s) and yard person(s) to ensure that they are performing their duties effectively and
    • effectively and efficiently;
    • Work with the Service Manager to ensure timely preparation of new vehicles for delivery;
    • Conduct regular meetings with sales staff to plan, modify and review all ongoing issues and programs;
    • Promote ongoing training, including daily and weekly sales team meetings, manufacturer training programs, and sales team
    • sales team participation for the entire team;
    • Meet with the General Manager to review monthly forecasts, performance reports for the department and sales staff;
    • Track and publish daily performance of sales staff;
    • Manage all keys in a secure and organized manner to prevent theft and improve efficiency in locating keys when needed;
    • Handle customer complaints to ensure a high level of customer satisfaction;
    • Perform other duties as required and as directed by management.

Required Qualifications and Skills:

- Strong leadership skills.
- Advanced skills in sales, negotiation, and interpersonal relations.
- Organizational skills, attention to detail, and exemplary customer service.
- Ability to solve problems with a proactive attitude.
- Excellent team management, combining organization, quality customer service, respected leadership, and a supportive, effective approach.
- Strong organizational skills and attention to detail.
- Team spirit and commitment to common goals.