Service Manager

Advance your career with us!

Our automotive dealership, recognized for its outstanding customer service and commitment to excellence, is looking for a passionate, motivating, and results-driven Service Manager.

Would you like to lead a high-performing team, optimize operations, and deliver an exceptional customer experience? We'd love to meet you!

Your role:

Reporting to the General Manager, you will be responsible for the overall management of the after-sales service department. You will ensure the department's profitability while maintaining the highest standards of customer satisfaction.

Key responsibilities:

- Oversee the daily operations of the service department;
- Motivate, coach, and develop a team of service advisors, technicians, and support staff;
- Ensure sales, productivity, and profitability objectives are achieved;
- Optimize work scheduling and shop capacity management;
- Maintain a high level of customer satisfaction and efficiently handle more complex customer concerns;
- Analyze key performance indicators (KPIs) and implement action plans;
- Ensure compliance with manufacturer standards and dealership policies;
- Work closely with the Parts, Sales, and Administration Departments;
- Foster a positive, safe, and collaborative work environment.

Desired profile:

- Significant experience managing an automotive service department;
- Strong leadership and team management skills;
- Customer-focused with strong business acumen;
- Excellent organizational and problem-solving abilities;
- Strong understanding of after-sales service performance indicators;
- Knowledge of dealership management systems (Serti, Reynolds, PBS, CDK, or equivalent) is an asset.

What we offer:

- Competitive salary based on experience;
- Performance-based bonus program;
- Group insurance plan;
- Retirement savings plan with employer contributions (in accordance with company policies);
- Competitive vacation package;
- Ongoing manufacturer-sponsored training;
- Modern and dynamic work environment;
- Stable team and respectful workplace culture;
- Real autonomy in your role and the opportunity to make a meaningful impact on business results.

You are a leader known for your ability to inspire others, improve processes, and deliver an exceptional customer experience. You enjoy taking on challenges, working with performance metrics, and helping your team achieve excellence.

Join a dealership where your expertise will be recognized and where you can actively contribute to our success! Apply today by submitting your resume through Auto-jobs.ca.