Service Advisor

Duties:

    • Provide excellent customer service and demonstrate a consistent commitment to meeting the needs of the customer and their vehicle;
    • Handle sensitive situations professionally;
    • Process and review repair orders with customers;
    • Estimate the cost and duration of maintenance and repair work. Ensure that the final invoice matches the estimate and that the vehicle is delivered on time;
    • Serve as a liaison between customers and mechanics and manage the status of work orders;
    • Schedule maintenance and repair work;
    • Use work order management software;
    • Develop skills by participating in training and coaching activities;
    • Present potential opportunities or suggestions to the auto center manager to make the auto center more profitable and increase sales;
    • Comply with auto center, store, and company policies, as well as health and safety programs and rules;
    • Perform other duties as needed.

Submit your resume via Auto-jobs.ca.