Customer Service & Retail Front Desk Associate

Company:Driven Brands

We invite you to join us at Driven Brands!

Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. 

With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America's leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year.

Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. 

JOB DESCRIPTION:

Customer Service & Retail Front Desk Associate - Experienced & Entry Level Positions Available! 

Are you a people person? Do you love helping others? Motivated by results? 

If so, here is good news for you! CARSTAR (a division of Driven Brands) is offering an opportunity to showcase your skills and join our growing team of Customer Service Representatives and Front Desk Associates! 

Experience is VALUED... 

Experienced customer service professionals with automotive industry experience can join our team right away! 

...but no experience REQUIRED! 

Some of our most successful customer service reps joined our team as trainees with no experience at all, but were once servers, restaurant workers, retail employees, call center employees, auto dealer account reps, or other customer-facing professionals! 

PAID TRAINING AVAILABLE! 

We will train you how to professionally explain our auto repair process, respond to customer inquiries, and manage billing invoices. 

What our Customer Service Reps love about CARSTAR: 

Competitive base pay rates 

PAID TIME OFF for full-time employees 

Health, Vision, & Dental Insurance 

Weekly pay structure 

As a Driven Brands Auto Collision Customer Service Rep, your job will be to: 

Intake and assist walk-ins, appointments, and returning customers 

Answer phones and return customer calls 

Provide excellent customer service 

Assist Manager with daily parts returns 

Ensure accuracy when ordering parts 

Input documentation on all calls and follow-up with callers as needed 

Open new accounts and service existing accounts 

Maintain a professional appearance and positive attitude 

All our CSR's need to meet the following requirements: 

Must have a positive attitude and customer service mindset 

Must have basic computer skills 

Must have strong communication skills 

Prior phone or call center experience is a plus! 

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