Client Success Specialist
Détails du poste
Secteur : Automobile
Spécialité : Ventes - Préposé(e) au service à la clientèle
Horaire : À déterminer
Type de poste : Permanent
Salaire :
Langue(s) parlée(s) :
Langue(s) écrite(s) :
Description du poste
Overview
This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.
Responsibilities and Qualifications
- Serve as a primary contact for client inquiries and service requests.
- Build and maintain strong client relationships.
- Coordinate client needs with internal departments to ensure timely resolution.
- Monitor and address customer concerns proactively.
- Support client onboarding and ongoing account management.
- Maintain accurate client records and documentation.
- Assist with reporting, process improvements, and special projects.
- Contribute to customer retention and satisfaction initiatives.
Qualifications
- 2+ years of experience in customer service, client success, account management, or a related role.
- Strong communication and relationship-building skills.
- Excellent organizational and time-management abilities.
- Proven problem-solving and conflict-resolution skills.
- Proficiency in Microsoft Office and CRM systems.
- Ability to manage multiple priorities in a fast-paced environment.
- Fleet, automotive, leasing, or transportation industry experience is an asset.
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