Client Success Specialist

Overview

This role is ideal for someone who is customer-focused, highly organized, and thrives in a fast-paced environment. You'll build strong client relationships, support service delivery, and contribute to customer satisfaction and retention while working within a collaborative and growing team.

Responsibilities and Qualifications

 

• Serve as a primary contact for client inquiries and service requests.
• Build and maintain strong client relationships.
• Coordinate client needs with internal departments to ensure timely resolution.
• Monitor and address customer concerns proactively.
• Support client onboarding and ongoing account management.
• Maintain accurate client records and documentation.
• Assist with reporting, process improvements, and special projects.
• Contribute to customer retention and satisfaction initiatives.

Qualifications

 

• 2+ years of experience in customer service, client success, account management, or a related role.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Proven problem-solving and conflict-resolution skills.
• Proficiency in Microsoft Office and CRM systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Fleet, automotive, leasing, or transportation industry experience is an asset.

INDSF