Service Advisor (Dams Ford Lincoln)

Job Description

Service Advisor
Dams Ford Lincoln | Surrey, BC
Monday to Friday | No evenings

Dams Ford Lincoln is growing its service team, and we are looking for experienced Service Advisors who can thrive in a busy, fast-paced dealership environment.

With over 25 service bays, Dams Ford Lincoln is one of the largest service providers in the Surrey/Langley market. That means steady customer traffic, strong shop capacity, and real opportunity for Service Advisors who know how to keep customers informed, repair orders moving, and the service drive running smoothly.

This is a strong opportunity for someone who enjoys working with people, understands the service process, and knows how to communicate clearly from vehicle drop-off to pickup.

You will be the key connection between the customer and the shop - listening carefully, explaining service needs, working closely with technicians, and helping customers feel confident every step of the way.

What You'll Do
 

• Greet customers and guide them through the service process
• Review vehicle concerns and open repair orders
• Communicate repair recommendations, timelines, and updates
• Work closely with technicians, parts, warranty, and service leadership
• Follow up with customers and help maintain strong CSI results
• Build long-term customer trust through clear, professional communication

What You Bring
 

• Previous Service Advisor experience
• Ability to handle a fast-paced dealership environment
• Strong communication and customer service skills
• Confidence explaining repairs, pricing, and timelines
• Organized, calm, and professional under pressure
• Dealership experience is strongly preferred
• Ford/Lincoln and CDK experience are assets

Why Join Dams Ford Lincoln?
 

• Monday to Friday schedule
• No evenings
• Base salary plus monthly bonus opportunities
• Busy dealership with steady service traffic
• Health and dental benefits
• Vacation program starting at 3 weeks
• Training and development through Go Auto U
• Internal career growth and promote-from-within culture
• Employee Investment Program with a guaranteed return

Dams Ford Lincoln is looking for advisors who are trustworthy, team-focused, and happy to help. If you know how to keep customers informed, work well with technicians, and perform in a busy service department, we want to connect.