Customer Experience Specialist

Company: Mobile Auto Solutions

The Customer Experience Specialist - Provides general support to Mobile Auto Solution Technicians in the effort to provide exceptional customer experience.

Key Job Responsibilities 
 

• Works on a team that receives calls, emails, and website based service requests and organizes them for technicians to complete.
• Coordinates with technicians to answer technical questions for customers
• Coordinates with technicians to provide quotes for services needed
• Coordinates with management to resolve customer issues
• Coordinates vehicle transport to and from calibration centers

Minimum Education and/or Experience Required for the Job
 

• Experience with Google Workspace
• High School diploma or GED required, additional education is preferred

Required Knowledge, Skills, & Abilities
 

• Read, write, and speak English
• Use computers, computer software, email, and office equipment, including the ability to type or otherwise input data and/or characters into a computer system
• Interact with people from diverse demographic backgrounds (bi-lingual is a plus)
• PC knowledge is required.

Other Requirements Travel, physical requirements, etc.
 

• Light - Lifting 10-20 pounds
• Handling/Fingering (hours)
• Sitting (hours)

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job. 

Benefits That Drive Your Success
MAS offers the comprehensive benefits you expect from an industry leader, including:
 

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Mobile Auto Solutions is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

Hourly:

$20 - $25 per hour

Compensation is commensurate with skill, education and experience.