Liaison Agent

You will be the main point of contact, ensuring effective communication between customers, insurance companies and claims adjusters. Your role will be to provide a positive customer experience throughout the repair process.

Responsibilities:

- Welcome customers and guide them throughout the repair process;
- Answer customer questions and ensure thorough follow-up on their files;
- Communicate with insurance companies, claims adjusters and other parties involved;
- Coordinate communication between customers and the repair shop team;
- Keep customers informed of repair progress and estimated completion times;
- Schedule appointments and efficiently coordinate vehicle arrivals and departures;
- Perform various administrative tasks related to repair files;
- Ensure every customer receives professional, courteous and attentive service.

Working conditions:

- Competitive salary based on experience;
- Group insurance;
- RRSP;
- Professional and dynamic work environment;
- Friendly and collaborative team;
- Accessible and supportive management;
- Training and ongoing support;
- Professional development opportunities;
- Stable employment with a well-established company in the industry;
- Day shift, Monday to Thursday from 7:30 a.m. to 5:00 p.m. and Friday from 7:30 a.m. to 3:00 p.m.

Send your CV via Auto-jobs.ca.