Administrative Assistant / Delivery Coordinator

Position type: One position combining administrative support and delivery coordination.
Schedule: Flexible based on deliveries (weekdays, with occasional evenings or weekends depending on volume).
Start date: As soon as possible, ideally before mid-October.
Languages: French required; English is an asset.
Valid driver’s licence: An asset.

Job description:

We are looking for an organized, caring and energetic individual to play a key role in the final stages of the vehicle purchasing process.

Your mission: ensure files are complete, deliveries are properly prepared and customers leave feeling confident with their new vehicle — all while working closely with the Sales, Finance (F&I) and Service Departments.

Responsibilities:

- Coordinate delivery appointments and follow up on vehicle preparation;
- Ensure each file is complete and all required documents are present and properly completed;
- Identify missing information or documents and follow up with the appropriate individuals;
- Support the F&I Department with administrative tasks and file follow-ups;
- Welcome customers when they take possession of their vehicle and assist them throughout the delivery process;
- Clearly explain the vehicle’s main features based on each customer’s needs;
- Help customers become familiar with vehicle technology and settings;
- Answer questions and involve the appropriate team member when necessary;
- Ensure every customer leaves satisfied and that any outstanding items are properly followed up on.

Profile we’re looking for:

- Positive attitude, great energy and a genuine enjoyment of working with people;
- Strong organizational skills, thoroughness and attention to detail;
- Ability to manage multiple files and adjust priorities as needed;
- Calm and positive attitude, even during high-volume delivery periods;
- Flexible schedule and strong adaptability;
- Patient and able to explain information clearly and simply;
- Comfortable with computers, including Outlook and Excel; experience with DMS or dealership systems is an asset;
- Team player who is willing to provide hands-on support to different departments;
- 1 to 3 years of experience in administration, customer service or an automotive dealership is a strong asset.

What we offer:

- Compensation based on experience;
- Group RRSP with employer contributions;
- Group insurance;
- Established clientele and strong business volume;
- Solid and growing family-owned company;
- Supportive and respectful work environment;
- Management support;
- Established processes and an experienced team.

At Léveillé Mazda Laval, our success starts with our employees. If you want to get involved, take care of our customers and grow with us, send your application via Auto-jobs.ca — we look forward to meeting you.